Tenants expect the property they have rented to be well-maintained and habitable in exchange for the rent that they pay. They look to landlords for promptly resolving their maintenance needs and repairs. Landlords need to consistently stay ahead of tenant maintenance issues by adopting proactive maintenance strategies and completing their requests in time.
Here are a few ways to keep track of your tenants’ requests and resolve them at the earliest.
Receive Repair Requests Via the Tenant Portal
The online tenants’ portal is a platform where tenants can log in and communicate with landlords regarding rent, the property, and also file maintenance requests. It is one of the most professional ways to be in touch with your renters. They can contact you through the portal and simply post the maintenance issue there rather than having to personally call you up or send emails or messages that can go unread.
It also cuts down the paper use for you as a landlord, helps maintain a record of maintenance requests, and lets you track the conversation to avoid miscommunication. You can also provide guidelines,
manage inspections, and share details about local vendors to get the repairs done.
Be Responsive to Your Arlington Tenants
Once you provide your renters with a standard tracking system, be responsive to their queries. Share your address, email id, contact number, and business card with your tenants and respond whenever they reach out to you. Reply promptly to urgent repair requests and take immediate steps to resolve them. In case of less urgent or trivial issues, you can schedule a repair in a few days. Nevertheless, you should still communicate the same with them within 24 hours after they contact you.
Hire Licensed Vendors
Licensed vendors are experienced professionals and can resolve your repair issues efficiently. Some landlords consider hiring a DIY vendor for a lesser cost rather than a professional repairs specialist. However, more often than not, this leads to more expenses as the issue may not be properly resolved and might keep cropping up again.
On the other hand, licensed vendors are professional and ensure that the problem is resolved in the first go. If something goes wrong, they are ready to revisit your property and fix the repairs without charging additional costs. You can rely on licensed vendors as they protect you from liability and claims, respect your
relationship with tenants, and provide high-quality work with complete maintenance solutions.
Resolve Maintenance Issues in Order of Decreasing Severity
Critical maintenance issues may need immediate attention as they might affect the value of your property. Non-critical issues have some breathing room for resolution.
It is crucial to understand the severity of the problems before treating them. Maintenance issues such as leaking pipes, clogged drainage, missing door handle, and bare electrical wirings need to be fixed immediately.
However, you can take some time to repair problems like faded paint, scratched walls, or torn carpets. In either scenario, ensure that you communicate the severity of the issue and the time required to resolve it with your tenants.
Ask Your Arlington Tenants for Feedback
While completing renters' maintenance requests can be daunting, it is part of the landlords’ rental business. However, you can simplify the process by
hiring a property management company.
Arlington Realty Property Management is a leading property management company in Arlington that takes care of all your rental property maintenance requests. Our team is accessible 24 x 7 to resolve tenants’ maintenance issues and ensure that the place is habitable and safe at all times.
To know more about our maintenance and inspection processes,
connect with us at Arlington Realty Property Management.
