3 Ways Arlington Realty Property Management Keeps Tenants Happy

Additionally, we assist quite a few tenants along the way, too.

When a property owner signs on with Arlington Realty Property Management, we get to know them – and their tenants! – quite well. And, on both fronts, we like to keep everything as simple and seamless as possible.

After all, an integral part of what we do is keeping tenants content. It’s why property owners sign on with us and stay with us.

Throughout the years, we’ve certainly refined and enhanced our practices. Here are three of the ways we help keep tenants (and prospective tenants) happy along the way:

1) An easy application process. Our applications are submitted online-only via an intuitive portal, requiring an application fee, pay stubs for the last two pay periods (or an offer letter) and a PDF of a photo ID. From there, the process takes up to 72 hours before a verdict.

2) Mitigating maintenance headaches. A malfunctioning toilet or wonky washing machine is already enough to deal with. No one wants 50 steps to submit a maintenance request or extra hassle on top of an emerging crisis. Arlington Realty Property Management tenants submit maintenance requests through a tenant portal – each tenant is given a unique username and password. Once a request is received – depending on its urgency – a contractor contacts the tenant within 24-48 hours and, in many cases, sooner.

3) Online rent payments. Here we are in 2020 and there are still property management companies that have no online infrastructure. It can be a bit mind-boggling. Rather than depending on snail mail, all rent payments are required to be paid online. This keeps everything simple for all parties involved.